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How can I pay for my order?

How can I pay for my order?   You can pay for your order by using any of the following payment types:      We take fraud very seriously meaning all payments will be subject to security checks put in place by Trackletics and also the card provider.   In the event that your payment has failed 1 or more security checks, you will be contacted by a member of the Customer Care Team who may ask for further identification in order to release your order. Failure to provide the information we require will result in your order being cancelled and refunded.   If you're paying with a gift card, check out our section on gift cards for more info. 

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Do you deliver to Military Addresses?

Do you deliver to Military Addresses? ​ Yes we do, but we cannot ship there on an express service. Any orders heading to a military address on an express service will automatically be changed to a standard mail service and the difference in shipping will be refunded. 

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Can your deliver to PO Boxes?

Can your deliver to PO Boxes?   Trackletics can deliver to PO Box's in the majority of countries, but only if a standard delivery service is selected. Parcels sent with a courier service (DPD or DHL) must be delivered to a residential address, or place of work. If you're delivering to a place of work, please ensure the company name is on the delivery address.

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RETURNS

RETURNS   ----   Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.   To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.   Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.   Additional non-returnable items: * Gift cards * Downloadable software products * Some health and personal care items   To complete your return,...

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